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Career Center

Customer Service Representative

  • Category: Customer Service
  • Location: Multiple Locations, TX
  • Status: Full-Time
  • Posted: 11/19/2014

Job Description:
The Customer Service Representative is responsible for patient intake information; referral source contact and follow-up; coordination of patient delivery and selection of equipment; generating delivery and patient pick-up tickets; creating and maintaining patient records; filing; entering charges; and correcting Claim Scrubbing forms.
           
CUSTOMER SERVICE:              
Treats all patient, families, referral sources, doctors, vendors, and co-workers with dignity and respect.             Consistently demonstrates courtesy to all clients and co-workers on the job.
             
Consistently demonstrates proper phone etiquette, identifying company and self with each greeting, answering the phone in 3 or less rings and minimizing the use of “hold.”
            
Maintains strict confidentiality of the patient and company information.

Demonstrates competence and knowledge in all work-related activities.
              
Acts professional and efficiently at all times, keeping personal phone calls and interactions at an absolute minimum.
             
KEY JOB RESPONSIBILITIES:
            
Completes patient intake form on all new referrals, containing all necessary patient data, equipment and qualifying data, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source
data.
             
Enters patient data into computer, including all of the above information as well as the appropriate salesperson designation, division, class, and signature date.  
                
Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
                
Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
             
Enters data for orders and pickups in the computer and prints out delivery or pick-up tickets.
               
Attaches appropriate paperwork (i.e., new patient folder) and appropriate educational hand-outs to delivery tickets and places in the proper daily box or notifies warehouse manager for coordination of deliveries.
              
Coordinates delivery and pick-ups with patient and warehouse manager, using telephone, cellular phone and pagers. 
                

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