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Career Center

RAD Technician

  • Category: Customer Service
  • Location: Multiple Locations, TX
  • Status: Full-Time
  • Posted: 5/8/2015

Job Description:
A. Position Summary:

The RAD Technician/Coordinator will function under the supervision of the Office Manager.

The RAD Technician/Coordinator is responsible for all activities associated with a CPAP and/or BiPap machine.  This includes, but is not limited to, all insurance verifications, authorizations, scheduling, set-up, follow up phone calls, and final preparation of paperwork before sending to Billing.  The RAD Technician/Coordinator is also responsible for the CPAP Supply Program.

B. Customer Service:

1. Treats all patients, clients, and employees with dignity and respect.
2. Consistently demonstrates courtesy to all clients and employees on the job.
3. Maintains strict confidentiality of the patient and client information.
4. Demonstrates competence and knowledge in all work-related activities.
5. Acts professional and efficiently at all times.
6. Displays ability to listen attentively and eagerness to learn new skills.


1. Perform set up of CPAP/BiPap on all new patients.
2. Troubleshoot machine and supply calls/visits.
3. Obtain required documents for billing.  This includes, but is not limited to, authorization, insurance verification, RX, and sleep study.
4. Ensure qualification of patient PRIOR to set-up.
5. Discuss financial responsibility with patient during set-up.
6. Call all current patients for re-order of supplies.  Generate sales order for shipment of supplies.
7. Maintain sufficient inventory of CPAP/BiPap and all supplies.



The RAD Technician/Coordinator is responsible for all aspects of CPAP/BiPap setup and subsequent supply orders.  The RAD Technician/Coordinator will be responsible for the competent and efficient performance of his/her assigned duties.  He/she will at all times behave in a manner conducive to a positive working environment.  When assignments are completed, he/she will willingly seek additional tasks.


Must possess a high level of skill in working with computers and various software programs.  Must have good interpersonal relationship skills in dealing with superiors, referral sources, physicians and office staff, co-workers and outside vendors.  Must exhibit strong verbal and written communication skills, particularly on the telephone.


Must be able to plan and organize work for effectiveness and efficiency.  Must be able to effectively respond to change of work assignment, multi-tasking and frequent interruptions.


Minimum of high school diploma or equivalent.


Prefer minimum of one (1) year experience in healthcare setting.  Prefer specific DME experience.


Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.


1) Physical Activity:  minimum lifting and moving of heavy supplies and equipment.  
2) Working Conditions:  works in a modern, heated and air-conditioned building.
3) Hazards and Risks:  minimal exposure to medical gas and cleaning hazards.
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